Introduction
At PayByPhone, our mission is to simplify journeys for everyone - and that means making our services accessible to everyone. We are committed to designing experiences that are inclusive, intuitive, and that meet established and evolving accessibility standards.

Description of the service and measures to support accessibility
PayByPhone helps millions of drivers manage parking and mobility needs through our mobile apps (Android and IOS) and web version. These are the areas where most of our accessibility measures are currently applied. Work to extend these improvements to our website, business portal, and back-office tools is ongoing.

To support greater accessibility, we have implemented the following:

• Text-based descriptions: Clear, plain-language content across key areas of our site and app, with alternative text provided for all visual elements.

• High-contrast and zoom functionality: Adjustable contrast and scalable text for users with visual impairments.

• Clear navigation: Logical layouts with consistent headings, menus, and landmarks to simplify browsing.

• Keyboard accessibility: Key functions can be operated via keyboard for those unable to use a mouse or touch controls.

• Help and support: Accessible guides and help content available across channels.

• Error notifications: Clear, descriptive error messages to guide users in resolving issues quickly.

• Customizable settings: Options to personalize experiences, including font adjustments and dark mode.

Design and branding for accessibility
Recent updates to our brand identity were informed by international accessibility considerations, including The Web Content Accessibility Guidelines (WCAG) - internationally recognized standard for making digital content accessible to people with disabilities. We optimized color contrast, refreshed our illustration system for clarity, and introduced a custom typeface designed for legibility across all screen sizes and localized languages.

Ongoing efforts and improvements
Accessibility is a journey, not a finish line. While we have made significant progress, we know there is still work to do. We are committed to intergrating accessibility into our design and development process from the start, to providing training for our teams, and we will be regularly reviewing our services against current standards to identify areas for improvement. For example, we are planning to support screen readers compatibility in our next updates.

Feedback and contact information
Your feedback is invaluable in helping us improve. If you encounter any barriers or have suggestions for how we can make PayByPhone more accessible, please email us at marketing@paybyphone.com

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