Garages and work you can trust
Sounds great.
What does that mean?
Garage booking: Powered by 1link
1link is provided to us by our sister company epyx. Their award-winning technology reduces time-consuming admin, making it simple and easy to keep your vehicle roadworthy.
Checked by real vehicle specialists you can trust
1link has a dedicated team of vehicle specialists with years of hands-on experience in servicing and repairs. They’re there to make sure any extra work is fair and genuinely needed.
Every booking made through our app is reviewed by this expert team; so you can feel confident you’re only paying for the work your vehicle really needs.
This is what our specialist review process looks like
1. Garage creates jobsheet
During an MOT or service, the garage lists the necessary work for your vehicle
2. Automated checks by 1link
The 1link system verifies that all the essential checks on your vehicle are right
3. Specialist team reviews
TextIf you car fails its MOT and needs extra work, real specialists go over the job in detail, making sure the garage is charging you fairly for parts and labour
4. In-app approval
You receive a clear breakdown of work to approve in the PayByPhone app
FAQ
How does the booking process work?
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You can book an MOT or Service using a booking request. We don’t have full timings available for each garage just yet, but watch this space – it’s coming soon!
Select 2 or 3 dates that work best for you. The garage will confirm if they’re available within one working day. If they are, we’ll email you a confirmation.
If the garage is unavailable, they’ll offer some alternative dates. We’ll update you by email so you can approve the new dates in-app or cancel and try another date or garage.
Occasionally, a garage may decline your booking request if they don’t have any upcoming availability. In the rare case our specialists can’t get you an alternative date, you’ll need to try another garage or choose different dates.
Select 2 or 3 dates that work best for you. The garage will confirm if they’re available within one working day. If they are, we’ll email you a confirmation.
If the garage is unavailable, they’ll offer some alternative dates. We’ll update you by email so you can approve the new dates in-app or cancel and try another date or garage.
Occasionally, a garage may decline your booking request if they don’t have any upcoming availability. In the rare case our specialists can’t get you an alternative date, you’ll need to try another garage or choose different dates.
What time do I need to drop off my car? / What time is my booking?
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Bookings currently work on a ‘drop-off at 9am’ basis. But, watch this space, as ‘while-you-wait’ bookings are coming soon!
A ‘drop-off’ booking means you leave your car at the garage when they open, and they’ll then allocate your ramp time.
The garage will let you know your ramp time when you drop your car off. When your car is ready, they’ll give you a call for pick-up.
A ‘drop-off’ booking means you leave your car at the garage when they open, and they’ll then allocate your ramp time.
The garage will let you know your ramp time when you drop your car off. When your car is ready, they’ll give you a call for pick-up.
How does payment work?
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As we’re sending the garage a booking request, we don’t take payment until your booking is confirmed.
To process your payment just before the booking, we’ll need to store your card on file and verify that it’s valid. When you make a booking request, you’ll be taken through a £0 verification step.
Once your booking is confirmed, we take your payment 48 hours before the appointment and send you a confirmation email.
To process your payment just before the booking, we’ll need to store your card on file and verify that it’s valid. When you make a booking request, you’ll be taken through a £0 verification step.
Once your booking is confirmed, we take your payment 48 hours before the appointment and send you a confirmation email.
Can I cancel my booking?
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Yes, you can cancel your booking at any time in the app.
If we’ve already taken payment, you’ll get a full refund to your original payment card. Please note: if you cancel less than 2 hours before your booking, it will be classed as a ‘No show’ and a £25 fee will apply.
If we’ve already taken payment, you’ll get a full refund to your original payment card. Please note: if you cancel less than 2 hours before your booking, it will be classed as a ‘No show’ and a £25 fee will apply.