Woman paying for parking with her mobile phone
Woman paying for parking with her mobile phone

How it works

Using our app

Visual mock-up showing where to download the PayByPhone app

1. Download the app

Download the app from the Google Play, App Store or Huawei store
Visual example of how to search for a location code on the PayByPhone app

2. Enter location number

In the app, enter the location number of where you have parked, which you can find on parking signage.
How to use the PayByPhone app to pay for parking

3. Enter parking duration

Next, add how long you wish to park for. Check the details, then confirm your selection. 
Visual mock-up of how to extend your parking on the PayByPhone app

4. Extend your parking session anytime

Add more time to your parking session in-app from wherever you are without having to rush back to your car.

Pay for parking via our website

PayByPhone website on a tablet

1. Visit our website

Visit our website using your browser on your smartphone or internet enabled device. If you don’t have one, create a PayByPhone account to pay for parking. To begin, select Park from the main menu.
Confirmation of parking session completed on an ipad

2. Enter the parking details

Enter the location number that is displayed on the signage and the duration you wish to park for.
Parking confirmation screen from the PayByPhone website

3. Enter your security code

Finalize your transaction by entering the three-digit security code on the back of your payment card.
PayByPhone website account settings

4. Manage your account online

Visit your account page to add or to amend vehicle details quickly and to update your payment info or your security settings.
mobile phone keypad

Pay for your parking by calling us

1.
Call our automated payment line

Call the PayByPhone service number that is displayed on parking meters and signage where you park.

2.
Respond to the prompts

Existing account holders will be prompted to enter the four- or five-digit location number and parking duration required. New users will be guided through a registration process

3.
Wait for parking to be confirmed

Once you have had confirmation that your parking has started, you may leave your vehicle. 

4.
Extend your parking anytime

Simply call the number you dialed in Step 1. Your account will be recognized, and you will be given the option to extend your parking session or to start a new one.

Pay for your parking by calling us

mobile phone keypad

1. Call our automated payment line

Call the PayByPhone service number that is displayed on parking meters and signage where you park.
mobile phone keypad

2. Respond to the prompts

Existing account holders will be prompted to enter the four- or five-digit location number and parking duration required. New users will be guided through a registration process
mobile phone keypad

3. Wait for parking to be confirmed

Once you have had confirmation that your parking has started, you may leave your vehicle. 
mobile phone keypad

4. Extend your parking anytime

Simply call the number you dialed in Step 1. Your account will be recognized, and you will be given the option to extend your parking session or to start a new one.

Simplifying your journey

We know you have better things to worry about than paying for your parking. You face challenges every day, and we ensure that paying for parking isn’t one of them. Our smart, intuitive technology delivers a world-class digital payment experience for millions of drivers, every day.