Garages and work you can trust

Our garages are part of the trusted 1link network

1link is one of the UK’s biggest Service, Maintenance and Repair (SMR) management providers. Trusted by millions of businesses, they handle over 2 million MOTs and services every year across the country.

Known as the ‘industry standard for vehicle maintenance’, the 1link network includes well-known brands such as BMW, Halfords and more.

As well as being partnered with 1link, we only work with garages that meet our own standards. That means fair prices, reliable service, and peace of mind for you.

This is what our specialist review process looks like:

1. Garage creates jobsheet

During an MOT or service, the garage lists the necessary work for your vehicle.

2. Automated checks by 1link

The 1link system verifies that all the essential checks on your vehicle are right.

3. Specialist team reviews

If you car fails its MOT and needs extra work, real specialists go over the job in detail, making sure the garage is charging you fairly for parts and labour.

4. In-app approval

You receive a clear breakdown of work to approve in the PayByPhone app.

How does the booking process work?

You can book an MOT or Service using a booking request. We don’t have full timings available for each garage just yet, but watch this space – it’s coming soon!

Select 2 or 3 dates that work best for you. The garage will confirm if they’re available within one working day. If they are, we’ll email you a confirmation.

If the garage is unavailable, they’ll offer some alternative dates. We’ll update you by email so you can approve the new dates in-app or cancel and try another date or garage.

Occasionally, a garage may decline your booking request if they don’t have any upcoming availability. In the rare case our specialists can’t get you an alternative date, you’ll need to try another garage or choose different dates.

What time do I need to drop off my car? / What time is my booking?

Bookings currently work on a ‘drop-off at 9am’ basis. But, watch this space, as ‘while-you-wait’ bookings are coming soon!

A ‘drop-off’ booking means you leave your car at the garage when they open, and they’ll then allocate your ramp time.

The garage will let you know your ramp time when you drop your car off. When your car is ready, they’ll give you a call for pick-up.

How does payment work?

As we’re sending the garage a booking request, we don’t take payment until your booking is confirmed.

To process your payment just before the booking, we’ll need to store your card on file and verify that it’s valid. When you make a booking request, you’ll be taken through a £0 verification step.

Once your booking is confirmed, we take your payment 48 hours before the appointment and send you a confirmation email.

Can I cancel my booking?

Yes, you can cancel your booking at any time in the app.

If we’ve already taken payment, you’ll get a full refund to your original payment card.

Please note: if you cancel less than 2 hours before your booking, it will be classed as a ‘No show’ and a £25 fee will apply.