PayByPhone replaced RingGo as the new phone parking provider for Southwark Council on 2nd April. Although happy with their previous supplier, the council was keen to fulfil its ambition to offer a wider range of payment channels that would be popular with motorists and easy for the Council to manage.
PayByPhone was selected under the terms of the four year parking contract with Apcoa because it fits the bill on both counts. On top of that, its long standing phone parking contracts with the nearby London Boroughs of Lambeth, Tower Hamlets, the City of London, Hackney, Islington and Westminster mean that millions of motorists are already registered and using the PayByPhone service in the busiest parts of London.
Therefore, when the service is launched in new London areas, the take-up of PayByPhone is immediately high. As a result, in Southwark, over 13,000 motorists per month are already using the service and transactions are currently 35% higher than they were under the previous supplier.
Southwark Council was also impressed with the fact that PayByPhone is the only phone parking provider to successfully offer a phone-only service. “The fact that other London councils already use this service to collect up to 90% of their parking fees strongly indicates that not only is it easy for customers to use but also that PayByPhone is reliable, trustworthy and easy to work with,” saidCouncillor Barrie Hargrove, Cabinet Member for Environment, Transport and Recycling at Southwark Council.
The decision to work with PayByPhone was also influenced by the fact that PayByPhone is part of the PayPoint group of companies. PayPoint is a specialist payments company, processing consumer payments through its internet and mobile phone channels and its network of 25,000 UK retailers.
Under the terms of the new agreement with PayByPhone, Southwark Council will also take advantage of the opportunities for cash payments by enabling residents to pay for car permits, penalty charge notices and parking sessions using cash in over 130 local PayPoint stores. This service is not yet live but is expected to launch during 2013/14.
Councillor Barrie Hargrove added: “The PayByPhone service will make paying to park easier for local motorists. We are delighted to be working with PayPoint and PayByPhone because their innovative payment services and methods allow the council to offer improved payment services to customers.”