Exeter City Council has introduced PayByPhone into 23 council owned car parks, offering motorists the flexibility to pay by phone and charge parking to their credit or debit card, without having to worry about having cash or change for pay and display machines.


Councillor Rosie Denham, Lead Councillor for Economy and Culture at Exeter City Council,said the system was already proving popular: “PayByPhone is about giving people more flexibility and improving their parking experience. There are other benefits such as text messages which remind motorists when their parking is about to end, and the ability to top up the parking session without having to return to the car park." 

It is not only motorists who benefit from the new PayByPhone service; the council also expects to see a reduction in the time and money spent handling cash as mobile-savvy motorists switch from using pay and display equipment to PayByPhone. It looks like this expectation will soon be met as over 500 motorists made the switch to PayByPhone in the first two weeks following launch of the service. 

“Making paying to park easy for motorists and helping councils to reduce costs is exactly what PayByPhone is all about.  Mobile payments for all kinds of services and purchases are already growing rapidly and we are pleased to be leading the way in thisnew payment sector,” said Robin Bevan, Consumer Marketing Director at PayByPhone. 

Exeter City Council is the first local authority in the South West to offer PayByPhone.  It joins a long list of UK local authorities who have signed up to PayByPhone in the last 12 months, including Brighton, Waltham Forest, Southwark, Gateshead and Chelmsford, which has contributed to PayByPhone transactions growing by 42% p.a. to over 8.2 million in the three months to December 2013.

Other services available to PayByPhone clients include the option for motorists to pay with cash in local PayPoint shops as well as other PayPoint products such as a new e-voucher ‘cash-out’ service and card acquiring facilities.  

Part of the PayPoint group of companies, PayByPhone is the UK’s leading phone parking specialist, offering the widest and most innovative range of phone parking payments, including NFC parking, QR codes and smartphone apps.  PayByPhone customers can also pay with cash in PayPoint shops in several London boroughs.

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